International Shipping Policy & Product Compatibility

Title

Last updated: April 2026

Please note this only applies to customers outside of the U.S... we provide replacements, returns, and refunds when neccessary for all U.S. customers.

1. a note to our international customers

We’re incredibly grateful to now offer international shipping and truly appreciate your support as a small business.

 

Because Strainless products are highly delicate, every international order is packed with exceptional care using additional protective packaging to help ensure it arrives safely. However, due to the complexity and high cost of international shipping, customs, and duties:

 

All international orders are final sale.

 

By completing your purchase, you acknowledge and agree that:

  • Strainless does not offer refunds, replacements, or returns for international orders damaged during transit.
  • Strainless is not responsible for packages that arrive broken, go missing, are denied entry, fail customs inspection, or are otherwise lost after shipment.
  • International customers assume full responsibility for these shipping risks.

While we sincerely wish we could offer more flexibility, this policy allows us to sustainably provide international access while continuing to protect our small business. Please know we will always do everything possible on our end to package your order with the utmost care. Extra packing materials and durable boxes will be used.

 

Title

2. product specifications & international compatibility

Before ordering internationally, please note:

  • Bulb Base Types:
    • Standard bulbs: E26
    • Chandeliers: E12
  • These bulb bases are designed primarily for U.S. fixtures and lamps.
  • Strainless Lamps:
    • Include U.S.-standard plugs
    • International customers may require a plug adapter
  • Voltage:
    • All Strainless bulbs are rated for 120V
    • Many countries operate on higher voltage systems (such as 220–240V), which may require a proper voltage converter or compatible adapter to safely operate our products.

Please verify compatibility with your country’s electrical standards before purchasing.

Title

3. duties, taxes & fees

We're happy to announce that all shipping costs, duties, and import fees displayed at checkout are pre-paid upfront.

 

No additional customs or duty charges will be added after checkout through Strainless.

 

In other words, once you checkout, you are all set and DO NOT have to worry about additional fees :) (in most scenarios)

 

 

Contact Us

For questions regarding orders, or privacy matters:

 

Email: support@strainlesslighting.com
Instagram: @strainlesslighting

X/Twitter: @strainlesslight

Effective Date: 4/29/2026

Last Updated: N/A

 

 

Thank you for choosing Strainless, and we are so excited to bring the most beautiful incandescents found anywhere into your home :)

shop

lamps

bulbs

blue light glasses

disclosures & contact

refund policy

our story / contact us

OUR PROMISE

Light MATTERS. Here's why.

become an affiliate

affiliate application (click)

connect with us!

shop

lamps

bulbs

blue light glasses

OUR PROMISE

contact us / disclosures

our story / contact us

refund & store policies

Lighting MATTERS. Here's why.

affiliate application

become an affiliate (click)

connect with us!

Title

Copyright © 2026 Strainless Lighting LLC. All Rights Reserved.