Strainless Lighting, Return & Privacy Policies

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Last updated: December 2025

1. Store Policies

2. Returns & Refund Policy

3. Privacy Policy

1. store policies

Order Review

 

Please carefully review your order before completing your purchase. By placing an order with Strainless Lighting, you acknowledge and agree to all policies outlined below.

 

Delivered Orders

Orders marked as “delivered” by the carrier to the address provided at checkout are considered successfully fulfilled. Strainless Lighting is not responsible for packages that are lost, stolen, or mis-delivered after confirmation of delivery. USPS and other carriers do not compensate for stolen packages, so please ensure your shipping address is accurate and secure.

 

Although we’re not responsible after delivery confirmation, we’re happy to assist in filing a carrier inquiry.

 

Returned to Sender / Incorrect Address

If a package is returned to us due to an insufficient, incorrect, or incomplete address, shipping labels cannot be reused. If you request reshipment, additional shipping fees will apply.

 

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2. returns & refund policy

All Sales Final

 

All sales are final. We do not accept returns or issue refunds except in cases where a product is demonstrably defective or damaged upon delivery.

 

Damaged or Defective Items

 

If your order arrives damaged or defective, please:

 

Keep the original shipping box and all packaging

     • Email support@strainlesslighting.com or             

       message us on Instagram, @strainlesslighting

     • Include your order number and clear photos of the damaged product and packaging

     • Contact us within 3 business days of delivery

 

Once verified, we will initiate a replacement process at our discretion.

 

Non‑Defect Returns

 

For any return requests initiated for reasons other than product defect:

 

A Shipping & Handling fee equal to 25% of the total original order value, inclusive of all original shipping charges and any additional shipping costs, will apply.

 

Refunds (if approved) are processed only after the returned merchandise is received and inspected.

 

No exceptions will be made outside of the terms stated above.

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3. privacy policy

Protecting your privacy is a priority at Strainless Lighting. This Privacy Policy governs data collection and usage on www.strainlesslighting.com. By using our website, you consent to the data practices described below.

 

Information We Collect

We may collect personally identifiable information, including:

  • First and last name
  • Mailing address
  • Email address
  • Phone number

When you make a purchase, we also collect billing and payment information solely for transaction processing. We do not collect personal information unless you voluntarily provide it.

 

You may provide personal information when:

  • Creating an account
  • Making a purchase
  • Signing up for emails or promotions
  • Contacting customer support

Use of Your Information

Strainless Lighting uses your information to:

  • Fulfill and manage orders
  • Communicate regarding purchases or inquiries
  • Improve our website and services
  • Inform you of new products, updates, or promotions (you may opt out at any time)

Sharing with Third Parties

We do not sell, rent, or lease customer information. We may share data with trusted service providers for payment processing, shipping, analytics, or customer support. These partners are contractually required to keep your information confidential.

We may disclose information if required by law or to:

  • Comply with legal obligations
  • Protect the rights or property of Strainless Lighting
  • Protect the safety of users or the public

Automatically Collected Information

We may automatically collect technical data such as:

  • IP address
  • Browser type
  • Access times
  • Referring websites

This information is used to maintain site performance and improve user experience.

 

Data Security

We use SSL encryption and industry‑standard safeguards to protect your personal information. While we strive to protect your data, no internet transmission can be guaranteed 100% secure.

 

Right to Deletion

Upon verified request, we will delete your personal information unless retention is required to:

  • Complete transactions or provide requested services
  • Detect or prevent fraud or security incidents
  • Comply with legal obligations
  • Maintain internal business records consistent with your relationship with us

Children Under Thirteen

Strainless Lighting does not knowingly collect personal information from children under the age of 13.

 

Email Communications

We may send emails related to orders, updates, or promotions. You may opt out of marketing emails at any time by clicking unsubscribe.

 

Policy Updates

We reserve the right to update these policies at any time. Changes will be posted on this page and are effective immediately upon posting.

 

 

Contact Us

For questions regarding orders, returns, or privacy matters:

 

Email: support@strainlesslighting.com
Instagram: @strainlesslighting

X/Twitter: @strainlesslight

Effective Date: 12/18/2025

Last Updated: N/A

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